- House Of Clarity

Introduction to controller

Privacy Policy Overview

Why & how we lawfully use your personal data

To provide and manage our services to you
– Your personal data is used so we can provide goods and services to you and manage any accounts you hold with us. Any such processing is a contractual requirement so we can, for example, fulfil the orders you place.

– It’s used to process payments and to prevent fraudulent transactions. We do this as part of our contractual obligations to you, and our legitimate interests to help protect our customers from fraud.

– To respond to your queries and complaints using the contact details you provide. We do this as part of our contractual obligations to you, and our legitimate interests to provide you with the best possible service.

– We’ll only send electronic direct marketing to you, where:
We have your consent; or if you have bought goods or services from us and you did not opt-out of receiving marketing when this opportunity was given to you.

If you change your mind about receiving our digital marketing, simply click the unsubscribe link in any marketing emails or edit your preference in the preference centre.

When we send you a direct marketing email, we may track how you respond to it using a ‘pixel’. We do this so we can see whether the email was opened and if any content was clicked, so that we can understand how effective our marketing strategies are and make improvements, where necessary. You can find out more about our use of pixels and cookies in our cookie notice and alter your preferences.

– Your personal data is used to administer any prize draws or competitions which you enter, based on your consent given at the time of entering.

– We use social media including Facebook, Pinterest and Instagram to promote our products. We use ‘lookalike’ audiences to display our marketing to people who are more likely to be interested in it. We don’t share any of your personal data with social media companies to do this. Instead, the social media companies will determine the audience of a particular advert based on a criteria we provide, for example social media users in a specific city with an interest in na cocktails, wine or gin.

You can also manage some advertising settings on the social media platforms you use. Please refer to your social media platforms for more information.

The purposes outlined in this section are primarily carried out under the lawful basis of our legitimate interests.

We’ll use your personal data to make sure we give you and other customers the best possible service, and to run effective and efficient systems and processes. This includes developing, testing and improving our systems, sites and services;

– It’s used for business management, decision-making and planning purposes, to effectively run and protect our business.

-We may send you survey and feedback requests to help improve our products and services. You’re under no obligation to respond or take part if you receive these from us.

To comply with our legal obligations

-Your personal data will be used to manage service issues or legal disputes involving you, other customers and suppliers, or our own employees, workers and contractors.

-We may use it during our accounting and auditing processes and for any regulatory or legal reporting purposes which we must comply with.

Passing your information to others

How long we keep your personal data

Your rights

Under data protection law you have the right to:
-Request access to your personal information (commonly known as a data subject access request). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
-Request the correction of incomplete or inaccurate personal information that we hold about you.
-Request reassurance of your personal information in certain circumstances. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing. (The right to be removed)
-Object to processing of your personal information in certain circumstances. You also have the right to object where we are processing your personal information for direct marketing purposes.
-Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
-Request the transfer of your personal information to another party, known as data portability.
-Withdraw your consent. In circumstances where your consent is the lawful basis for the processing, you have the right to withdraw your consent at any time. If you want to exercise any of these rights please contact data@houseofclarity.co.uk

Your right to complain to a data protection regulator
We aim to collect, use and safeguard your personal information in line with data protection laws and guidance. If you do not believe we have handled your personal data appropriately, please get in touch with our Data Protection Officer at the contact details above so that we can try to resolve your concerns.

While we hope that we can resolve your concerns, you can complain to a data protection authority regardless of whether you have exhausted our internal procedure. You have the right to log a complaint with the Information Commissioner’s Office (ICO). You can find further information and contact details at https://ico.org.uk.

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