The controller is House of Clarity Limited – House of Clarity, Unit 14, Mitton Road Business Park, Mitton Rd, Whalley, Clitheroe BB7 9YE, United Kingdom.
If you have any questions about this privacy notice, or how your personal data is processed, please contact our Data Protection Officer – email@example.com
We won’t be able to respond to your queries, complaints or provide certain services if you don’t provide your personal data. It’s also important that the personal information we hold about you is correct and up to date, so please keep us informed if your personal information changes during your relationship with us.
Personal data is information that relates to an identified or identifiable individual. We use your personal data for purposes including managing our relationship with you, to promote and market our products and services (including the use of profiling and social media), to run our business effectively, and so we can comply with our legal obligations.
The rights you’re granted in relation to our use of your personal data and information on how to make a rights request can be found below.
All website Terms and Conditions will be found in our separate Terms & Conditions document.
To provide and manage our services to you
– Your personal data is used so we can provide goods and services to you and manage any accounts you hold with us. Any such processing is a contractual requirement so we can, for example, fulfil the orders you place.
– It’s used to process payments and to prevent fraudulent transactions. We do this as part of our contractual obligations to you, and our legitimate interests to help protect our customers from fraud.
– To respond to your queries and complaints using the contact details you provide. We do this as part of our contractual obligations to you, and our legitimate interests to provide you with the best possible service.
– We’ll only send electronic direct marketing to you, where:
We have your consent; or if you have bought goods or services from us and you did not opt-out of receiving marketing when this opportunity was given to you.
If you change your mind about receiving our digital marketing, simply click the unsubscribe link in any marketing emails or edit your preference in the preference centre.
When we send you a direct marketing email, we may track how you respond to it using a ‘pixel’. We do this so we can see whether the email was opened and if any content was clicked, so that we can understand how effective our marketing strategies are and make improvements, where necessary. You can find out more about our use of pixels and cookies in our cookie notice and alter your preferences.
– Your personal data is used to administer any prize draws or competitions which you enter, based on your consent given at the time of entering.
– We use social media including Facebook, Pinterest and Instagram to promote our products. We use ‘lookalike’ audiences to display our marketing to people who are more likely to be interested in it. We don’t share any of your personal data with social media companies to do this. Instead, the social media companies will determine the audience of a particular advert based on a criteria we provide, for example social media users in a specific city with an interest in na cocktails, wine or gin.
You can also manage some advertising settings on the social media platforms you use. Please refer to your social media platforms for more information.
The purposes outlined in this section are primarily carried out under the lawful basis of our legitimate interests.
We’ll use your personal data to make sure we give you and other customers the best possible service, and to run effective and efficient systems and processes. This includes developing, testing and improving our systems, sites and services;
– It’s used for business management, decision-making and planning purposes, to effectively run and protect our business.
-We may send you survey and feedback requests to help improve our products and services. You’re under no obligation to respond or take part if you receive these from us.
To comply with our legal obligations
-Your personal data will be used to manage service issues or legal disputes involving you, other customers and suppliers, or our own employees, workers and contractors.
-We may use it during our accounting and auditing processes and for any regulatory or legal reporting purposes which we must comply with.
We may have to share your data with other people and organisations. We require these third parties to respect the security of your data and to use it legally.
Where a third-party is acting as a ‘data processor’, they’ll act solely on our instructions and will only use your information for that specific purpose.
We may share your data:
– With companies that help us provide our products and services, for example companies that help us process payments, or fulfil orders and deliver products to you, such as Stripe Payment and ShipStation.
-With our marketing and media agencies 21 Digital Ltd, who help us with our promotional activities, such as competitions and prize fulfilment.
-With IT system providers such as Zero, including data storage providers and their technical support teams, if necessary.
-Governmental bodies, regulators, law enforcement agencies, insurers, our accountants, auditors, legal advisors, debt collection agencies, or court or tribunal services where we must do so to comply with legal obligations, exercise or defend our legal rights, to prevent and detect crime or prosecute offenders, or to safeguard and protect our employees, customers or other individuals.
Your personal data is only kept for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any operational, legal or reporting requirements, and in order to defend our legal rights.
To decide the right retention period, we consider the purposes for which the data is processed, the amount, nature, and sensitivity of it, the potential risk of harm from unauthorised use or disclosure, and any applicable legal requirements.
Your personal data is deleted once it’s no longer needed for these purposes.
Under data protection law you have the right to:
-Request access to your personal information (commonly known as a data subject access request). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
-Request the correction of incomplete or inaccurate personal information that we hold about you.
-Request reassurance of your personal information in certain circumstances. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing. (The right to be removed)
-Object to processing of your personal information in certain circumstances. You also have the right to object where we are processing your personal information for direct marketing purposes.
-Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
-Request the transfer of your personal information to another party, known as data portability.
-Withdraw your consent. In circumstances where your consent is the lawful basis for the processing, you have the right to withdraw your consent at any time. If you want to exercise any of these rights please contact firstname.lastname@example.org
Your right to complain to a data protection regulator
We aim to collect, use and safeguard your personal information in line with data protection laws and guidance. If you do not believe we have handled your personal data appropriately, please get in touch with our Data Protection Officer at the contact details above so that we can try to resolve your concerns.
While we hope that we can resolve your concerns, you can complain to a data protection authority regardless of whether you have exhausted our internal procedure. You have the right to log a complaint with the Information Commissioner’s Office (ICO). You can find further information and contact details at https://ico.org.uk.
– Cookies are small text files that are placed on your computer or other internet-enabled devices, like a smartphone or tablet, by websites that you visit. They are widely used to make websites work properly, ensure site security, and to allow us to understand how people are using our sites. This policy provides information about the cookies we use.
We use the following cookie types. Some of these are ‘session’ cookies which expire at the end of your browser session. Others are ‘persistent’ cookies which remain on your device for the period of time specified in the cookie.
Also known as ‘necessary’ cookies, these are required to enable basic website functionality. You can’t turn these cookies off.
These are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
Also known as ‘functionality’ cookies, these allow the website to remember choices you make (such as your language, or the region you are in) and can provide enhanced, more personal features.
Also known as ‘performance’ cookies, these help us understand how the website performs, how you interact with the site, and whether there may be technical issues.
You can change your cookie preferences at any time by clicking on the cookie icon found in the corner of the screen.
Alternatively, most web browsers allow some control of cookies through browser settings. To find out more about cookies visit www.aboutcookies.org
To find out how to manage cookies on popular browsers use these links:
-Microsoft Internet Explorer
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
– Google Analytics
Duration 13 months
Used to collect information about how visitors use this website. We use the information to conduct website analysis and to help us improve it.
If you have any queries about the cookies used on this site please contact email@example.com