FAQS

Find the product you love and simply add them to your basket. Once you are happy with your selection, click continue to checkout – Here you will receive a full summary of your order and the shipping costs. Simply follow the checkout process and select your preferred payment method. Once you have completed your order, you will receive an order number and further to this you will also receive an email confirmation from us.

Lucky you! If you have received an exclusive promotional code from us or have acquired this through a referral this can be applied at the checkout. Just before entering your billing information, the text will appear ‘Have a coupon? Click here to enter your code’ – Simply click here and enter the code you have received. If the code is active, in-date and still within the validation period then the code will auto-apply. If the code doesn’t work it may be expired, however if you think there is an issue then please contact us directly for additional support.

Yes of course! We support lots of private events and large orders for weddings, parties and general celebrations. If you are looking to purchase more than 15 bottles we recommend you get in touch with us directly to organise bespoke order and shipping.

Yes, we do offer multi-buys. This means if you buy more you could save some cost with us. For more information see our product pages or get in touch directly.

We offer free UK shipping on orders over £65. If your order is less than this value, it will be calculated and displayed to you on our website checkout page. We will give you an estimated delivery date with the Dispatch Confirmation.

We aim to deliver all UK orders within 5 working days. If you require a fast shipment then please get in touch and we’ll see what we can do to help.

We have carefully selected premium packaging providers such as Flexihex to offer maximum protection to the products we ship out. In addition to this, we have box packaging and thicker cardboard to add further security.

Depending on the time frame in which you let us know, it may be possible for us to update an incorrect delivery address. If you have this issue please contact us at the earliest possible time to allow us the time needed to try and divert your parcel.

If no one is available at your address to take delivery and you give us no other instructions at the time of placing your order, our carriers will usually, leave a delivery note and try to deliver again on the next working day.

You can let us know that there is an issue with your order by emailing customercare@houseofclarity.co.uk and our UK customer care team will respond with assistance within 24 hours.

All customers should read our Terms and Conditions before purchasing from our website. Here you will find all the needed information in detail surrounding orders, delivery and returns.

You will have 14 days after the day on which you received the Product to notify us of cancellation of contract and return the items.

Please note* That the product must be sealed, unopened and within all original packaging and in original state it was received.

For full details of the return process please see our Terms & Conditions.

You can let us know that you would like to return a product by emailing customercare@houseofclarity.co.uk

Please note* You must write to us by email first before sending a product back to us. Confirmation and acknowledgement of your return will be sent to you directly via email.

Your refund will be processed back on to the card in which you paid for the order originally.

Everything we sell is considered non-alcoholic, meaning it has less than 0.5% ABV, which is considered a “trace amount of alcohol”. Many of our items are also completely alcohol-free, having 0.0% ABV we will list on each product page the detail of the individual item.

Yes, we hope so! There is such a variety of drinks and tastes within our portfolio. It has taken us years to choose the best products from the international market and we have personally tried and tasted all of them before buying to ensure we are happy with the complexity, quality and taste.

You can find serving suggestion on each of the individual product pages. This should help with trying new beverages, that may be different to what you’ve had previously. We also have a full collection of recipes that have been created to inspire you in getting creative with our product and help you make your own cocktails.

You will find listed on the individual product pages if the product is halal certified.

Most of our products are pregnancy-safe, however, we always recommend checking the ingredients and nutritional information before buying from us. Also, if you have any medical conditions or have intolerances we suggest seeking advice from a health practitioner before purchasing.

Each of our products states whether it is gluten-free. We have also stated all the ingredients for customers to review before purchasing.